Sears and Kmart deserve coal for Christmas!

I don't generally just complain about something, but this has really upset me! The other day my mom was going to order some Erector Sets for my son for Christmas and they had them online at Sears with Free Shipping ( or so we thought)! To make a long story short, she went to check out and it would not take the code which was SANTA! She called and the lady asked her if she had read all of it and here it turns out that toys are not included at all in free shipping! Who could not include toys at Christmas! So bah humbug to Sears!

I then looked online for them and found what she wanted at Kmart and I had a $5.00 off coupon and Free Shipping! They even had a thing that if you ordered by the 17th you could get it by Christmas! I had decided to check at the store before I ordered just in case they had any sales! They didn't so I was going to order them online when I got home from grocery shopping yesterday. It was getting late so I called my mom from the market and had her order them for me!

Everything seemed fine until I found out today that you can only get it by Christmas if you pay for expedited shipping which I didn't see, so now my son's presents should be here the 28th! on top of that it appeared on my receipt that the items were on sale, but didn't ring up on sale so I called and got possible the nastiest customer service agent that basically said to me "okay here is what I see so what is the problem" at that point I had enough and just got off the phone! She could not see what I was talking about! I finally realized that it was not sale prices but the free shipping and $5.00 off that was being called the savings even though it wasn't! It also turned out that I could have ordered them online before I went to town and picked them up at the store yesterday!

Would someone tell whether or not these items look on sale to you! Problem is that if you add up the item total it comes too $49.77 not $61.80! Why do they have to make is so confusing?

	Five-ModelSet Sold By: Kmart	004W788609110001 KSN #: 78860911	1	$17.99
		Item Amount: Item Savings: Item Total: $17.99 $-0.87 $17.12

	150pc Construction Bucket Sold By: Kmart	004W435989800001 KSN #: 43598980	1	$19.99
		Item Amount: Item Savings: Item Total: $19.99 $-3.80 $16.19

	Motorized 10 Model Set in Tub Sold By: Kmart	004W435989830001 KSN #: 43598983	1	$24.99
		Item Amount: Item Savings: Item Total: $24.99 $-8.53 $16.46

Initial Subtotal:

$62.97

Tax:

$3.83

Shipping Charge:

$8.20

Savings (deals, promotions and/or shipping discounts):

$-13.20

Total:

$61.80

I am so tired of all of the fine print and mean customer service agents! Why can't stores simply say you can get it by Christmas with expedited shipping right there on the front page instead of making it look like something it's not! I think it's deceptive and misleading! Is there no more integrity or honesty left with businesses! I will tell you one thing! I will not ever shop at Sears or Kmart again! Too much of a pain! So there is my complaint!

I hope everyone has a Merry Christmas and a Happy New Year!